• For appointments and further info call 0800 400 300.
• Valid with selected Senior Stylists at VIVO.
• For Platinum Stylists Pricing, please call 0800 400 300. 
• Extra charges may apply from $25 for hair past shoulder length, thick hair or extended regrowth.
• Any additional services to be paid at the salon.
• Voucher valid for 12 months.

How light can I go?

We use high-quality professional products that lighten while being as gentle as possible on your hair. To ensure we preserve the health and integrity of your hair, we will lighten only up to 7 shades per sitting. As everyone's hair pigmentation and condition are different, the degree of lightening possible in one go will vary per client. We will discuss in detail before we start, to ensure we create a look both you and your locks will love. We will refresh your ends with a cut and complete the look with a blow wave finish.

What is a Root Fade?

A root fade is a technique to blend out natural root colour. It is applied like a standard root colour application however once it reaches the desired point of the hair the stylist will weave out sections like a balayage to ‘fade’ out the roots so they blend out. Roots can be blended out as far as the individual would like from around a quarter to even halfway down the hair. A root fade allows the client to be able to take on which ever colour they like without the maintenance and even allows the client to try different colours with the comfort of still having the roots exposed to suit the individual's skintone/eyebrow colour.

Are there any extra charges?

All essentials like shampoo, head massage and styling are already included in the package price. However, if you have long (below shoulder) and/or very thick hair, and/or extended regrowth, an extra charge from $25 would apply to cover the cost of the additional colouring product. We will advise you before we start - or you don't have to pay the extra.

In addition, if you already have colour in your hair, we advise you to come in for a free 15-minute consultation. If colour correction services are required, our stylists can advise you of any additional costs at the time of your consultation.

Optional extras include:

• Additional hair treatments from $30
• In Colour Bonding Treatment from $60

What products will you use for my hair?

For hair care, colouring and styling we use only Wella Professionals products. Wella is the world's no.1 salon color brand and leading professional hair care brand, renowned for its exceptional quality and cutting-edge innovation.

Where can I find a VIVO salon?

We have salons across New Zealand. To find your closest salon, please click here.

When can I have my appointment?

Although opening hours vary slightly per salon, every VIVO salon is open Tuesday through Saturday. Late night and morning appointments are available. Please see salon opening hours here. To check appointment availability, please call 0800 400 300.

Is this package valid with all VIVO Stylists?

This package is available with selected Senior Stylists. For Platinum stylist pricing details please call 0800 400 300.

To join the VIVO team, all stylists must pass a comprehensive trade test with a VIVO Master Stylist where they demonstrate their mastery in cutting, colouring and styling. All Stylists then undergo continuing education with our national Training and Development Program. This covers both technical aspects, including all classic hair services and brand new innovative techniques in cutting, colouring and styling - and VIVO philosophy, which is centered around understanding the clients' needs and desires, and tailoring a personalised style just for them. This way, you can count on every VIVO Stylist to deliver the VIVO Experience every time.

What other hair services can I get at VIVO?

We offer a comprehensive range of hair services, including style cuts and trims, permanent and semipermanent colours, foils, balayage colouring, blowdries, straightening and curling with ghd hot tools, upstyling, chemical permanent straightening and keratin smoothing treatments, perms, and a selection of nourishing treatments.

What about parking?

All our salons have nearby parking. Please ask for details when making your appointment.

HAIR YOU LOVE, GUARANTEED!
We know, that’s a bold statement! But here at Vivo, we are so confident of our ability to give you hair that you love, we actually promise it. That’s because we have an ongoing training program that keeps our stylists’ talents razor sharp, and an extensive range of skills across our salons that can be matched to your needs through an awesome consultation. However, on the rare occasion that you don't love the service you received, that's ok. We will provide a second service FREE of charge with your stylist, or if needed, a different stylist with the skills that suit your needs. Want to know how? Simply contact our helpful Customer Services Team on 0800 400 300 or via our contact us page if you have an issue. A friendly team member will get in touch, figure out who’s the perfect stylist in your location to give you exactly what you want, and arrange a free-of-charge appointment to get you loving your hair. Because that’s what matters most to us at Vivo - hair YOU love. Simple.